Support Center
How can we help you?
Frequently Asked Questions
General
What is the warranty on go-ev chargers?
All go-ev chargers come with a 3-year standard warranty, extendable to 5 years with our premium support package.
Can I install the charger myself?
While some basic models allow DIY installation, we recommend professional installation by certified installers to ensure safety and warranty coverage.
What electric vehicles are compatible?
Our chargers support all standard EVs including Type 2 (EU) and CCS connectors. All Tesla vehicles can charge with an adapter.
Installation
What electrical requirements are needed?
A standard home charger requires a 230V connection with 16-32A capability. Our technicians will assess your setup during the site visit.
How long does installation take?
Typical home installations take 2-4 hours. Complex multi-unit installations may require a full day.
Do I need a permit?
Requirements vary by location. Our team handles all necessary permits and documentation as part of our turnkey service.
Technical
What is OCPP and why does it matter?
OCPP (Open Charge Point Protocol) is the industry standard for charger communication. It ensures compatibility with management platforms and future-proofs your investment.
Can I use the charger without internet?
Yes, basic charging works offline. Smart features like scheduling and monitoring require connectivity. Chargers sync once connection is restored.
What happens during a power outage?
Charging pauses automatically when power is lost. Once power returns, the charger resumes automatically based on your settings.
Billing
How does billing work for public chargers?
Our public chargers support tap-to-pay, mobile apps, and RFID cards. All transactions are processed securely in real-time.
Can I track costs across multiple chargers?
Yes, our management dashboard provides detailed cost analytics across all your chargers, including per-user and per-session breakdowns.
Are there financing options available?
We offer flexible financing plans for businesses and multi-unit installations. Contact our sales team for details.