Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name, email address, and contact information
• Account credentials and payment information
• Charging session data and energy consumption
• Vehicle information and preferences
• Location data for station finder features

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect and prevent fraud and other illegal activities

We do not sell your personal information. We may share your information in the following situations:

• With service providers who perform services on our behalf
• With business partners for services you've requested
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with any merger, sale, or acquisition

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• End-to-end encryption for all data transfers
• Secure data centers with physical access controls
• Regular security audits and penetration testing
• ISO 27001 certified infrastructure

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to processing of your data

To exercise these rights, please contact our Data Protection Officer at dpo@go-ev.com.

We use cookies and similar tracking technologies to collect and track information about your activities on our services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

We use the following types of cookies:

• Essential: Required for basic functionality
• Analytics: Help us understand usage patterns
• Marketing: Used for targeted advertising
• Preference: Remember your settings and choices

Your information may be transferred to and processed in countries other than your own. When we transfer data outside the EEA, we ensure appropriate safeguards are in place:

• EU Standard Contractual Clauses
• EU-US Data Privacy Framework (where applicable)
• Binding Corporate Rules for intra-group transfers

If you have any questions about this Privacy Policy, please contact us: